About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Operations Analyst, you will be responsible for managing key functions across customers via digital channels (over the phone, online and email) meeting the needs of customers. The role requires to handle requests for joining ANZ or applying for a bank account. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes. The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts.

Banking is changing and we’re changing with it, giving our people great opportunities to try recent things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru

Work Schedule : Early Morning Shift

What will your day look like?

As an Operations Analyst,



your responsibilities will include :

• Actively support process changes within team, recommend improvements and support change culture.

• Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements.

• Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe.

• Keeping up to date with all communication regarding changes to bank policy and adhered to all standards.

• Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner. Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases.

• Completing all required documentation with no/minimal errors. Providing appropriate verbal

📌 Operations Analyst (Bengaluru)
🏢 Anz Banking Group
📍 Bengaluru