Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Key Roles and Responsibilities
• Demonstrate solid knowledge of the Internal Revenue Code, ERISA, and applicable regulations governing defined contribution plans.
• Lead day-to-day operations and ensure adherence to service-level agreements, quality standards, regulatory requirements, and internal controls.
• Manage team performance through regular feedback, coaching, development planning, performance management, and succession planning.




• Drive recruitment, onboarding, training, employee engagement, and capability development.
• Identify and implement process improvements that enhance efficiency, quality, customer experience, scalability, and cost effectiveness.
• Monitor operational performance, capacity, backlogs, and system dependencies to minimize service disruptions and processing delays.
• Proactively identify, assess, mitigate, and escalate operational, compliance, technology, and customer-impacting risks.
• Coordinate with cross-functional teams, technology partners, support functions, auditors, and senior leaders to ensure business and operational requirements are met.
• Provide timely and accurate reporting and analysis of business drivers, key performance indicators, service metrics, risk indicators, and productivity measures.
• Analyze performance trends, conduct root-cause analysis, and implement corrective an

📌 Manager Participant Transaction (Bengaluru)
🏢 Empower
📍 Bengaluru