Job Description
Associate Director – People Business Services (PBS)
Location: Ahmedabad GCC, India
Function: Human Resources | People Business Services (PBS)
Role Type: Leadership
Lead the Future of People Services at Kraft Heinz
Kraft Heinz is looking for an experienced and transformative leader to join our Ahmedabad GCC as Associate Director – People Business Services (PBS).
This role offers a unique chance to lead global People Operations while shaping the future of HR service delivery through operational excellence, employee experience, digital transformation, automation, analytics, and AI-enabled solutions.
As a key member of the People function, you will build and scale a globally consistent, employee-centric PBS organization, partnering with senior HR and business leaders to drive meaningful enterprise impact.
Key Responsibilities
• Lead end-to-end People Operations across the Hire-to-Retire lifecycle.
• Define and execute the People Business Services transformation roadmap.
• Drive simplification, standardization, automation, and continuous improvement initiatives.




• Leverage Workday, ServiceNow, analytics, automation, and emerging AI technologies to enhance service delivery.
• Partner with Global HR Leaders, COEs, HRBPs, Technology, Finance, Legal, and Business stakeholders.
• Lead governance, service performance, employee experience, and operational excellence initiatives.
• Build and develop a high-performing team capable of delivering world-class People Services.

What We're Looking For
• 12+ years of experience in HR Operations, Shared Services, People Services, GBS, or GCC environments.
• Proven leadership experience managing large teams and complex global stakeholder groups.
• Strong background in HR transformation, service delivery excellence, and employee experience.
• Experience with Workday, HR technologies, automation, and digital transformation initiatives.
• Ability to influence senior stakeholders and drive strategic outcomes in a global

📌 Associate Director (Ahmedabad)
🏢 The Kraft Heinz
📍 Ahmedabad