At Swish, we want to build a strong understanding of what customers want, what they love, and what makes them unhappy — and use that understanding to continuously improve the food and experience we offer.

We are looking for a Head – Voice of Customer to build this function from the ground up.
You will own Swish's Voice of Customer program end-to-end — from understanding what customers want before we launch a product, to capturing feedback after launch, identifying recurring problems, and working with Category, Culinary, Operations and Quality teams to fix them.

What You Will Own

Build Swish's Voice of Customer Engine

Design and run an always-on customer feedback system across the customer journey, covering pre-launch research, current product feedback, negative-rating triage, customer immersions, interviews, targeted outreach and surprise audits. Decide what we need to learn, from whom, how frequently and through which channel, using the right mix of qualitative and quantitative research.

Turn Feedback Into Action

Go beyond collecting feedback to identify the actual problem,



understand its root cause and determine whether it is a one-off, product or category-level issue. Work closely with Category, Culinary, Operations and Quality teams to turn customer feedback → root cause → action → measurable improvement. The role will be measured on issues resolved and outcomes improved, not the number of calls or insights generated.

Prioritise Research & Drive Decisions

Build the framework to determine which categories and SKUs need deeper research, when to trigger audits, when patterns need escalation and where the VoC team's time and resources should be invested. Bring customer evidence into decisions around new launches, recipe changes, relaunches, taste, quality, portioning, pricing, packaging and assortment.

Build & Lead the VoC Team

Hire, coach and manage the initial VoC team, set clear goals and operating cadences, and build strong capabilities in customer convers

📌 Head - Voice of Customer (Bengaluru)
🏢 Swish
📍 Bengaluru