Citi is looking for an Application Support Intermediate Analyst to deliver reliable, high-quality technical support across critical business applications within a global financial services environment. In this role, you will serve as a key connector between end users, technology teams, and vendors — diagnosing complex issues, driving long-term resolutions, and contributing directly to the stability and performance of systems that underpin Citi's core operations. Your work will have a direct impact on the effectiveness of the teams and business processes that depend on these applications every day.

Responsibilities
• Deliver technical and business application support to end users and traders, resolving incidents efficiently while coordinating with technology partners to implement sustainable, long-term fixes.
• Act as the primary liaison between business users, internal technology groups, and third-party vendors to ensure issues are triaged, escalated, and resolved with minimal disruption.




• Participate in the full application release lifecycle — from development and testing through to production deployment — and conduct post-release validation checks to confirm system health.
• Analyse applications to identify risks, vulnerabilities, and security gaps, and apply sound judgment to recommend and implement appropriate solutions.
• Collaborate with development colleagues to prioritise bug fixes and enhance support tooling, ensuring both immediate needs and longer-term platform quality are addressed.
• Take active ownership of support improvement initiatives focused on system stability, operational efficiency, and service effectiveness.
• Develop and maintain transparent technical support documentation to enable consistent, repeatable processes across the team.
• Participate in disaster recovery testing to validate system resilience and ensure business continuity preparedness.

Required Qualifications & Skills
• 5-8 years of experience in application support or a closely rela

📌 Application Support Analyst with SRE (Pune)
🏢 Citi
📍 Pune