Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting current direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:
• Own end-to-end service accountability for designated Cloud Applications (production and pre-production), covering availability, performance, resiliency, security, and lifecycle management
• Act as the primary point of contact for the service across Technology, including stakeholder management with Product, Engineering, Cloud Platform,



Cyber Security, Operations, and Vendors
• Define and maintain service standards and artefacts (service definition, service boundaries, SLO/SLAs, RTO/RPO, support model, runbooks, on-call arrangements)
• Drive service reliability outcomes, incident reduction, problem management, and continuous improvement plans
• Lead operational governance: change/release readiness, capacity planning, maintenance windows, and operational risk management for cloud workloads
• Ensure effective monitoring and observability (metrics, logs, traces) and that alerting is actionable, prioritized, and linked to runbooks
• Own incident management for the service: major incident leadership/support, communications, coordination of restoration, post-incident reviews, and remediation tracking
• Manage service resilience and DR: test planning/execution, failover readiness, backup/restore validation, and alignment to bus

📌 ITSO / Consultant Specialist (Pune)
🏢 HSBC
📍 Pune