Job Requirements
Lead the Regional Watches Service function and To manage service centres within the operational targets, maintain robust customer relations, and ensure customer complaint resolution upholding the Titan promise of quality and customer delightx
Technical Support :After Sales Service
• Maintain a categorised customer issue database to provide support to the relevant stakeholders in creating a defect-free product pipeline
• Provide support to the customer service centres in resolving the critical issues of after sales repair by coordinating with relevant stakeholders within the predefined timelines
• Monitor the serviced watch return/ repeat returns to analyse on the servicing effectiveness / quality of repair & design countermeasures for improvement
• Monitor and review the post service follow-up to close loop on the problem resolution with the customer
• Provide solution for escalations regarding the customer queries and complaints

Operations Management: Regional Service Support




• Plan and approve service camps in-store or at identified locations in coordination with the channel and regional sales teams
• Supervise the service centre operations by ensuring availability of spare parts and manpower while managing technical issues, customer escalations etc.
• Plan and approve exhibitions for dealer/ distributors for showcasing newly developed non-OEM products in coordination with the regional teams
• Support the regional teams in addressing queries related to spurious parts/ products
• Plan for periodic audits and ensure commercial compliance in service centres across regions
• Monitor the Guarantee Part Reimbursement Claims in the regions and conduct periodic audits on the accuracy of claim approvals
• Approve empowerment cases under the Guarantee Part Reimbursement Claims with justification
• Ensure operational excellence and workplace discipline across all the service centres

Network Expansion
• Identify requirements for new service centres within t

📌 Customer Service Manager-Regional Tech Support (Kolkata)
🏢 Titan
📍 Kolkata