As the Team Leader, you will play a pivotal role in guiding and mentoring a team of CCEs, fostering a positive and productive work environment. Your responsibilities will include overseeing daily operations, implementing strategies to enhance customer satisfaction, and ensuring the team's adherence to company policies and procedures. You will also collaborate with other departments to streamline processes and improve overall efficiency.

Responsibilities
• Lead and motivate a team of Customer Care Executives, providing guidance and support.
• Oversee daily operations, ensuring smooth and efficient workflow.
• Implement strategies to enhance customer satisfaction and resolve inquiries promptly.
• Monitor and evaluate team performance, providing constructive feedback and coaching.
• Collaborate with other departments to streamline processes and improve efficiency.
• Ensure compliance with company policies, procedures, and quality standards.
• Handle complex customer inquiries and escalate issues as needed.




• Conduct regular team meetings and training sessions to enhance skills and knowledge.
• Maintain accurate records and generate reports on team performance and customer feedback.

Qualifications
• Minimum of 3 years of experience in a team leadership role, preferably in a customer service environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities, with a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and make informed decisions.
• Analytical skills to interpret data and identify areas for improvement.
• Flexibility to adapt to changing work priorities and a dynamic work setting.
• Excellent time management and organizational skills.
• A positive and professional attitude, with a focus on continuous improvement.

Digitide started with a simple vision:

📌 Team Leader (Lucknow)
🏢 Digitide Solutions
📍 Lucknow