Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced qualified to join our team in the role of Associate Director, Software Engineering Specialist
In this role, you will:
• Oversee end-to-end production support, providing cross-application triage, prioritisation, governance, and continuous improvement across hybrid services (cloud and on-prem).
• Act as IT Service Owner, ensuring ongoing attention to and maintenance of IT and business controls,
including operational risk management and audit readiness.
• Lead and mature Site Reliability Engineering (SRE) ways of working, including service level objectives (SLOs), service level indicators (SLIs), error budgets, incident management hygiene, and post-incident learning.
• Own operational governance to ensure resilience patterns, capacity management, and consistent operational readiness (runbooks, on-call, disaster recovery).
• Drive patching and environment maintenance activities, ensuring adherence to change governance, vulnerability management expectations, and service stability outcomes.
• Strengthen problem management to reduce incident recurrence, ensuring high-quality root cause analysis (RCA) and delivery tracking of preventative actions.
• Coordinate effectively between stakeholders, including business users and Finance Operations, ensuring clear communications, prioritisation, and outcome-based delivery.
📌 Production Engineer, Associate Director, SoftwareAssociate Director, Software Engineering Specialist (Pune)
🏢 HSBC
📍 Pune