Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are looking for a L1 Monitoring Analyst to support and monitor US Healthcare Payer, Provider, PBM applications. The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards.

Job Track Description:

• Experience: 1-3 years in Production support activities

• Requires formal graduate degree and relevant expertise in a Production support activity.

• Leading and coordinating troubleshooting calls.

• Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.





• Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team.

• Holiday work required.

• Solid communication skills both written and verbal.

• Requires a conceptual understanding of theories, practices, and procedures in a Production Support environment.

• Good understanding of the US Healthcare system (Payer, Provider, PBM)

Responsibility Statements

• Perform tasks according to established procedures with minimal guidance.

• Assists in production events with L2 team by attending meetings and performing required actions.

• Collects data from internal and external customers to generate reports and operational dashboards.

• First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users).

• Provides operational support by scheduling meetings and preparing materials for leaders

📌 IT Operations Associate IV (Hyderabad)
🏢 Conduent Business Services India
📍 Hyderabad