Process Excellence Manager Key Responsibilities

• Design and implement end-to-end processes, SOPs, workflows, controls and escalation mechanisms.
• Map existing processes and identify gaps, risks, duplication, delays and control weaknesses.
• Standardize processes across centres, departments and geographies.
• Define roles, approvals, service standards, turnaround times, quality checks and accountability.
• Conduct root-cause analysis and lead corrective and preventive actions.
• Develop process-audit frameworks, monitoring tools and management reports.
• Work with Operations, Medical, IT, HR, Finance, Procurement and other teams to improve process effectiveness.
• Support workflow automation, digitization and system integration in coordination with IT and MIS teams.
• Ensure processes meet client, contractual, regulatory and internal quality requirements.
• Train teams on recent processes and monitor implementation and adherence.
• Drive continuous improvement and measurable operational improvement initiatives.

Mandatory Qualifications and Experience





• Bachelor s degree in Engineering, Operations, Business Management, Quality Management or a related discipline.
• Minimum 7 years of experience in process excellence, business process management, operational excellence, transformation or service delivery.
• Minimum 2 years of experience in a managerial or team-lead role.
• Experience within a GCC, BPM, shared-services, outsourcing or other process-intensive service environment.
• Demonstrated experience in personally designing and implementing end-to-end processes.
• Strong experience in process mapping, SOP development, risk controls, audit mechanisms and operational standardization.
• Practical experience implementing, maintaining or auditing a quality management system aligned with ISO 9001.
• Strong understanding of ISO 9001 principles, including process-based management, risk-based thinking, corrective actions and continual improvement.
• Experience implementing

📌 Manager - Process Excellence & Quality (Gurugram)
🏢 Stemz Healthcare
📍 Gurugram