Join our global team as a Backoffice Helpdesk skilled leveraging foundational skills in HTML Google AdWords MS Excel and prompt engineering to support digital operations in a hybrid work environment during day shifts. Your role will drive efficient problem resolution and enhance user support capabilities directly contributing to our companys commitment to delivering seamless customer experience and operational excellence.
Responsibilities
• Provide first-level support and troubleshooting for digital marketing and backoffice applications ensuring accurate execution of daily tasks.
• Utilize HTML knowledge to assist in resolving customer queries related to web content formatting and technical adjustments.
• Execute analysis and reporting tasks using MS Excel to enhance the accuracy and effectiveness of campaign data management.
• Apply basic Google AdWords skills to support campaign monitoring and troubleshooting under guidance to optimize advertising deliverables.
• Employ principles of prompt engineering to aid in crafting precise responses and automating repetitive inquiries improving helpdesk response time.
• Maintain detailed logs of user issues and resolutions while escalating complex problems to specialized teams when necessary to ensure timely solutions.
• Collaborate with cross-functional teams to ensure alignment of backoffice support activities with organizational goals and customer satisfaction standards.
• Update knowledge base and support documentation to enhance self-service options for end-users and reduce incident resolution time.
• Participate actively in process improvement initiatives aimed at increasing helpdesk efficiency and service quality.
• Communicate clearly with diverse customer groups maintaining professionalism and empathy to foster positive user interactions.
• Monitor system performance and reported issues related to digital marketing tools providing feedback for continuous improvement.
• Support the digital marketi