Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location: Ashok Nagar 6th Avenue Chennai , Banjara Hills Hyderabad Hyderabad , Bhopal Asset Center Bhopal , Bhulabhai Desai Road Mumbai , Delhi Kirti Nagar Delhi , Faridabad Faridabad , Guntur Guntur , KHADAKPADA KALYAN Thane , Karol Bagh Delhi Delhi , MIRA ROAD BRANCH Mumbai , Mahim Mumbai , Pachpedi Naka Raipur Raipur , Palarivattom Kochi , Panjim Panjim , Sector 110 Noida Noida , Vanasthalipuram Phase 1 Hyderabad Hyderabad

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

• Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities





• Participate in local marketing activities Generate leads for recent accounts and services Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 3 to 6

Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge: Banking products KYC norms Branch operations Core banking systems

Required Skills: Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

📌 Branch Relationship Manager Branch Banking (India)
🏢 AU Small Finance Bank
📍 India