Senior Manager - People Excellence (HR Transformation)

Location - Gurgaon

About Urban Company
Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team
People Excellence runs the operating backbone of People Success, for a full time workforce and a large contractual workforce across India and international markets.
This is the transformation seat in that team. As UC scales, how the People function plans, measures and delivers has to be rebuilt around systems, automation and AI rather than manual effort.



Owning that shift is the job. You will run it as a portfolio of projects: rebuilding how the company plans manpower and cost, automating work that today takes days, putting real analytics behind People decisions, redesigning core employee processes, and preparing the organisation for regulatory change. Each one is yours from diagnosis through design to adoption.
The role reports to the Director, People Excellence, and works closely with the CHRO and business leadership.

Why this role is different
Real problems, owned end to end, with high impact and visibility. You pick what matters, build the case, and see it through to adoption.

What you'll do:
• Own the transformation roadmap for People Excellence: diagnose where the function loses time, accuracy or credibility, build the business case, and sequence the work by impact
• Lead the automation and AI charter end to end, from problem definition and solut

📌 Senior Manager (Gurugram)
🏢 Urban
📍 Gurugram