Who we are
At Progenesis, we are a team of experts fighting against infertility issues that couples often face,
ensuring a hurdle-free journey towards pregnancy. It was in 2014 when we first stepped into the area
of healthcare with the sole motto of being companions in the highs & lows of couples’ journey to
parenthood.
As we continue to support couples through their fertility journey, we are looking for experts who can
guide patients and their families through IVF package counselling and provide a compassionate patient
experience.
Company Website www.progenesisivf.com
Job Objective
The Financial Counsellor bridges the gap between medical advice and a patient’s financial planning. In this role, you will counsel patients and their families on the value of IVF treatments, explain pricing packages clearly, drive treatment conversions, and manage precise documentation to ensure a seamless clinical experience.
What you will do / Key
Responsibilities
1. Patient Counselling & Treatment Conversion
• Educate Families: Explain the benefits of advanced fertility treatments (such as IVF,
IUI, ICSI, and Donor Cycles) to patients and their family members.
• Financial Advisory: Break down treatment costs and packages clearly, matching them to the consultant's medical recommendations.
• Drive Conversions: Address financial concerns and guide patients toward confirming their treatment packages through active follow-ups.
• Consent Management: Walk patients through legal and medical consent forms to ensure they fully understand all terms before signing.
2. Operations & Data Management
• Maintain Records: Keep accurate, up-to-date data logs of all advised treatments and patient files.
• Follow Quality SOPs: Adhere strictly to the center’s standard operating procedures (SOPs), protocols, and quality benchmarks.
• Issue Escalation: Promptly report any patient grievances, process delays, or administrative errors to senior management.