Role Title Global Field Services Manager
Reports To Head of Technology Services, Operations & Security
Location Mumbai – Malad, India

Role Overview
The Global Field Services Manager is responsible for leading two core functions: Local EUC and EUC Services. Local EUC provides onsite and regional technology support across corporate offices, retail locations, airport sites, vaults, data centre locations and other operational environments. EUC Services acts as the third-line, centrally managed EUC capability, responsible for workstation endpoint, OS hardening, patching, software deployments, mobile device management, device lifecycle management, endpoint compliance and other centrally controlled EUC services.
The successful candidate will provide robust operational leadership across both functions, ensuring that onsite support and centrally managed EUC services are responsive, secure, consistent and aligned to global IT design standards. The role will work closely with Global Service Delivery, Network Operations, Infrastructure, Security, Retail Operations, Facilities, Change Management,



vendors and country leadership teams to ensure local and central EUC services remain stable, supportable and fit for business use.
Role Purpose
The purpose of this role is to provide global leadership for the Local EUC and EUC Services functions, ensuring Travelex colleagues and operational sites receive consistent, high-quality onsite technology support while also benefiting from a robust, centrally managed third-line EUC service. The role will drive standardisation, accountability, lifecycle discipline, endpoint compliance and continual service improvement across both regional field support and centrally managed EUC capabilities.
Key Responsibilities

Global Field Services Leadership
• Lead the Global Field Services function across two core capabilities: Local EUC and EUC Services.
• Define and maintain the global operating model for both functions, including roles, responsibilities,

📌 Global Field Services Manager (Mumbai)
🏢 Travelex
📍 Mumbai