At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Project Manager – Salesforce
At TTEC Digital, everything we do helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.

Job Expectations
TTEC Digital is expanding its Salesforce practice in Hyderabad, India. As a Project Manager – Salesforce, you will be responsible for managing end-to-end Salesforce project delivery, ensuring projects are delivered on time, within scope and budget, while maintaining strong client relationships and delivery quality.

The role requires strong project management, stakeholder management, Agile/Scrum delivery, risk management, and a valuable understanding of Salesforce implementations.

Roles & Responsibilities





• Manage end-to-end Salesforce projects from initiation through delivery and closure
• Develop and maintain project plans, schedules, milestones, dependencies, and delivery commitments
• Work closely with clients, Product Owners, Business Analysts, Architects, Developers, QA, and other stakeholders
• Lead project governance, status meetings, steering committee meetings, and client communications
• Manage scope, schedule, budget, risks, issues, dependencies, and change requests
• Track project progress, identify potential delays or risks, and drive corrective actions
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement
• Ensure effective coordination between distributed teams and client stakeholders
• Monitor resource requirements, utilization, capacity, and project priorities
• Ensure deliverables meet agreed quality, timelines, and acceptance criteria
• Manage escalations and facil

📌 Project Manager – Salesforce (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad