Organization- Andaz Delhi

Summary

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Operational

• Ensures that minimum brand standards have been implemented.
• Embraces all Touches of Hyatt and the Food & Beverage Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.




• Presents menu/drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests.
• Takes orders and serves food and beverage to guest according to the established sequence and procedures.
• Fully conversant with all aspects of the Micros Computer System.
• Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the Departmental Operation Manual requirements.
• Takes guest order and serves items without unnecessary delay.
• Is familiar and has positive knowledge of the outlet’s Menu and Wine List.
• Up-sells beverage to increase the revenue.
• Reports any difficulties or problem to a Team Leader/Assistant Manager for solutions or follow up actions.
• Maintains par stocks of beverages and guest supplies.
• Prepares “Mis-en-place” according to the requirement and operation needs.
• Clears and resets counters or table

📌 Bartender (India)
🏢 Andaz
📍 India