Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Role Overview
UKG ESE organization is seeking an experienced Product Owner – Salesforce Customer Experience (CX) to drive the strategy, prioritization, and delivery of customer-facing capabilities across the Salesforce platform, with a primary focus on Salesforce Service Cloud and Experience Cloud. The ideal candidate will combine solid Salesforce platform knowledge with a deep understanding of Customer Support and digital customer experience processes.
This role will serve as the bridge between business stakeholders, customers, engineering, architecture, and other product teams to translate business needs into scalable product capabilities and measurable business outcomes.
The Product Owner will own and prioritize the product backlog, shape solution direction, define requirements and acceptance criteria, and partner closely with cross-functional teams to deliver intuitive, scalable, and high-value customer and agent experiences.
Key Responsibilities
• Product Ownership & Strategy: Own the product vision, roadmap, and backlog for assigned Salesforce CX capabilities across Service Cloud, Experience Cloud, and related customer support solutions, ensuring alignment with business objectives, customer needs, and enterprise technology strategy.
• Roadmap & Prioritization: Develop and continuously manage the product backlog by evaluating business valu
📌 Sr Business Systems Analyst (India)
🏢 Ukg
📍 India