This is a remote position.
Role Overview

We are looking for an organised, proactive and client-focused Executive Assistant to Luke who will work closely with the existing EA to manage Luke’s client interactions, appointments and calendar.

The person will initially shadow the existing EA, understand Luke’s workflows and scheduling preferences, and subsequently serve as the backup EA, ensuring continuity of responsibilities when required. The role will also provide backup support for HN consult management, including coordination with Head Nutritionists, clients and the relevant internal teams.

A key responsibility will be managing and coordinating calls and appointments between Luke and existing program clients, while ensuring smooth and timely management of HN consults when backup support is required.

Key Responsibilities

1. Client & Call Management

● Manage requests from existing program clients for calls, follow-ups and appointments with Luke.

● Assess the urgency of requests and coordinate with relevant internal teams before scheduling.

● Schedule,



confirm and follow up on client calls and maintain accurate records.

● Coordinate with Wellness Ambassadors, Sales, Operations and Consult teams as required.

● Handle client communication with a kind, compassionate, professional and assertive approach.

● Escalate sensitive or urgent matters appropriately and ensure timely resolution.

2. Luke's Calendar & Appointment Management

● Manage and coordinate Luke’s calendar, appointments, calls and meetings.

● Plan schedules in advance and identify potential conflicts or gaps.

● Manage rescheduling, cancellations, waitlists and last-minute changes.

● Prioritise appointments based on urgency and client requirements.

● Keep Luke informed of his schedule, key client calls and changes.

● Ensure appointments are properly confirmed and all required payments/information are completed.

3. Backup to Existing EA

● Shadow the existing EA and learn all relevant pr

📌 Executive Assistant (India)
🏢 Luke Coutinho Holistic Healing Systems
📍 India