Advertising Platform Support – Tier 1 & Tier 2
Location: Hyderabad
Experience: 3+ years
Background: Ad Operations / Advertising Platform Support

We are looking for experienced Advertising Platform Support professionals with a robust Ad Operations / AdTech background to support advertising products and partner-facing platforms.
In this role, you’ll manage partner support requests through Salesforce case queues, troubleshoot and reproduce platform issues, handle access and billing-related requests, and collaborate with Engineering and Product teams on technical escalations.

Key Responsibilities
• Provide Tier 1 and Tier 2 support for advertising platforms and partner-facing products.
• Manage support cases through Salesforce while meeting priority, FIFO, routing, and SLA requirements.
• Troubleshoot platform, configuration, user-access, billing, and operational issues.
• Triage cases by validating issue type, required information, and appropriate routing.
• Investigate and reproduce partner-reported issues across relevant portals and platforms.




• Determine whether issues relate to configuration, platform behavior, data, user error, or potential product/technical defects.
• Escalate complex issues to Engineering/Product teams with complete troubleshooting details and supporting evidence.
• Maintain accurate case documentation, investigation findings, actions taken, and resolution details.
• Monitor escalated cases through resolution and closure.
• Use Jira, Confluence, SOPs, runbooks, and knowledge bases for troubleshooting and issue research.
• Identify recurring issues and recommend potential process or product improvements.
• Maintain clear and professional communication with partners and internal stakeholders.

Required Skills & Experience
• 3+ years of experience in Ad Operations and/or Advertising Platform Support.
• Strong understanding of digital advertising, campaign/product workflows, sponsored listings, performance advertising, and partner account structur

📌 Advertising Platform Support (Hyderabad)
🏢 MediaMint
📍 Hyderabad