Key Responsibilities
• Onboarding Execution & Technical Enablement: Own the end-to-end technical onboarding experience for assigned customers post-provision. Lead structured onboarding calls, guide customers to configure initial Cloudflare settings (e.g., DNS records, SSL/TLS modes, WAF rules, Zero Trust policies), and validate that traffic is behaving as expected before the customer is declared live. Guide customers through approved implementation runbooks with precision, and exercise judgment to identify when an engagement has outgrown the runbook and requires escalation to a Customer Engineer, Support, or Skilled Services. Troubleshoot common onboarding issues including DNS resolution failures, SSL/TLS certificate errors, caching misconfigurations, and authentication failures. Ensure every onboarding reaches a clean, documented close with the customer able to operate independently on the Cloudflare platform.
• Customer Guidance & Communication: Deliver standardized customer guidance sessions that walk customers through the Cloudflare dashboard, DNS change procedures,



SSL/TLS configuration, and product-specific best practices. Translate complex technical concepts into plain language that non-technical stakeholders can act on, and maintain a calm, patient presence when customers are frustrated or behind schedule. Set clear agendas for every call, provide concise written summaries, and document next steps so that customers and internal teams always know who owns what.
• Process & Operational Excellence: Maintain impeccable documentation hygiene across all customer engagements using Ai supported tools. Update CRM/Salesforce records after every touchpoint, produce call follow-ups and action-item lists, and track milestones within onboarding projects to ensure no step is skipped and no deadline is missed. Juggle a portfolio of concurrent onboarding customers with strong time management, prioritizing by committed timelines and customer urgency. Flag blockers early,

📌 Onboarding Specialist (Chandigarh)
🏢 Trantor
📍 Chandigarh