Manager – Dispatch Operations
Location: Chennai
Experience: 5–8 years
Function: Operations / Dispatch
Employment: Full time
About JustAct
JustAct is an AI-powered dispute resolution technology company serving banks, NBFCs, enterprises and other organisations across India.
As part of our operations, we manage high-volume, time-sensitive dispatches of legal notices and case-related documents to respondents across multiple locations.
About the Role
We are looking for a Manager – Dispatch Operations & Fulfilment to own and streamline our end-to-end dispatch operations.
The role will be responsible for ensuring that every dispatch is processed on time, tracked accurately, supported by verifiable proof of dispatch/delivery, and properly reconciled and reported.
The person will build robust processes, manage external vendors, establish accountability mechanisms and ensure strict adherence to defined operational SLAs.
This is a process-intensive, high-volume operations role requiring strong execution discipline and excellent MIS and vendor-management capabilities.
Key Responsibilities




• Own end-to-end dispatch operations for legal notices and case-related documents.
• Plan, coordinate and monitor high-volume, time-sensitive dispatches across multiple locations.
• Establish and enforce SOPs, SLAs, checklists and quality controls for dispatch operations.
• Manage and monitor courier and dispatch vendors and ensure adherence to agreed timelines.
• Ensure 100% capture and reconciliation of dispatch and delivery evidence, including tracking IDs, delivery reports, acknowledgements and other available proof of delivery.
• Ensure vendors provide timely and accurate dispatch and delivery reports.
• Track every dispatch from initiation through delivery/return and identify exceptions proactively.
• Establish systems to prevent false, delayed or incomplete dispatch reporting by vendors.
• Build dashboards and MIS for daily/weekly monitoring of dispatch status, pending items, exception

📌 Manager- Dispatch Operations (Chennai)
🏢 JustAct
📍 Chennai