Job description:

Job Description Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. ͏ Do• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
• Strategy Planning with Senior Stakeholders & Clients • Collaborate with leaders to provide strategic and operational plans associated with the account
• Plan the strategy for the coming years by identifying current geographies for alternate revenue streams
• Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product
• Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account
• Report to global delivery account head on status of the account




• Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems

• Contract compliance & adherence • Ensure all SLA parameters are met in the account and maintain a green card at all times
• Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
• Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

͏ • Delivery governance in the account • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
• Ensure a green card for all accounts in terms of performance and quality
• Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
• Participate and share account performance across operational, quality and fulfillment parameters with int

📌 Process Excellence Senior Manager (Hyderabad)
🏢 Wipro
📍 Hyderabad