We’re hiring a Customer Success Advisor at Cvent
If you’re passionate about partnering with global and Fortune 500 clients, driving product adoption, and helping customers build long-term success strategies, this could be a great fit.
Disclaimer:
Recruitment Scam Notice: Beware of recruitment scams. Legitimate Cvent recruiting communications will come from accounts formatted as “
[email protected]” email addresses. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications, payments, or disclosures made to third parties impersonating Cvent.
If you believe a communication may be fraudulent, we strongly recommend that you don't respond and report the incident at
[email protected].
For more information, visit Cvent’s Recruitment Fraud Notice: https://www.cvent.com/en/notice-recruitment-fraud.
What you will be doing:
• Manage a defined portfolio of customers as their strategic,
post onboarding success partner and primary Cvent contact for Event solutions.
• Develop a deep understanding of each customer’s event program, business objectives, and success criteria, and translate these into transparent, actionable success plans.
• Monitor account health across adoption, usage, event volume, satisfaction, and renewal signals to proactively identify risks and opportunities.
• Lead regular strategic touchpoints (e.g., cadence calls, CSRs, program reviews, roadmap discussions) to align on goals, showcase value, and reinforce partnership.
• Analyze platform usage and event/program performance to provide data driven recommendations that increase ROI and improve outcomes across the customer’s event portfolio.
• Identify expansion opportunities (additional products, new use cases, additional business units, or higher event volumes) and collaborate with Account Managers and Sales to shape and execute growth strategies that drive GRR/NRR.
• Co
📌 Customer Success Advisor (Gurugram)
🏢 Cvent
📍 Gurugram