About Sri Mandir
Sri Mandir is one of India's leading devotional platforms, helping millions of devotees access spiritual services digitally. Along with Pujas, Chadhawa, and devotional content, Astrology Consultations have become one of our fastest-growing offerings, connecting users with trusted astrologers for personalised guidance.
As we scale this service, we are looking for Customer Support Associates who can ensure a seamless consultation experience for our users and astrologers.

About the Role
As a Customer Support Associate, you will be responsible for managing the end-to-end support experience for astrology consultations. You will act as the first point of contact for users and astrologers, resolving operational issues in real time and ensuring every consultation is completed smoothly.
This is a highly execution-focused role that requires solid communication skills, empathy, ownership, and the ability to handle multiple conversations simultaneously.

Key Responsibilities
• Provide real-time support to users before, during, and after astrology consultations.




• Coordinate with users and astrologers for consultation scheduling and rescheduling.
• Resolve issues related to:
• Consultation booking and confirmations
• WhatsApp scheduling challenges
• Call or platform connectivity issues
• Delayed or missed consultations
• Last-minute cancellations or rescheduling requests
• Post-consultation queries and follow-ups
• Coordinate with internal teams (Operations, Product, Tech, Customer Support) to resolve escalations.
• Maintain high responsiveness during operating hours (8 AM – 10 PM through rotational shifts).
• Document recurring issues and contribute towards creating SOPs and improving support processes.
• Track and update support tickets accurately in CRM/helpdesk tools.
• Escalate critical issues proactively and ensure timely resolution.
• Deliver a delightful customer experience while maintaining empathy and professionalism.

What We're Looking For
• 1–3 ye

📌 Customer Support Associate (Bengaluru)
🏢 AppsForBharat
📍 Bengaluru