Hey Applicant,

We’re excited to announce an opening for the position of Student Experience & Support Intern at PREPCA If you're a driven, articulate skilled with a passion to work in the Operations resource department, we’d love to connect with you.

About Us

PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, we've mentored 95,000+ students and are proud to be the highest-rated CA preparation platform on Google.

Our 100+ member team is committed to delivering top-quality services, offering a 100% money-back guarantee to our students and providing smart, simplified strategies to help them crack the CA exams with confidence.

Work Description

This is full-time, work from an office internship role based in Pune, where you’ll be an integral part of our Operations Team,

Work Responsibilities

Key Roles & Responsibilities

• High-Volume Courtesy Calling: Conduct daily proactive outbound calls (~200 calls/day) to welcome enrolled students, check on their study progress,



and maintain active engagement.
• Service Feedback Collection: Systematically gather qualitative feedback regarding mentorship sessions, test series evaluation accuracy, course content, and faculty performance.
• Issue & Ticket Management: Identify student pain points, generate support tickets immediately upon receiving queries or technical glitches, and assign them to the Student Support team for resolution.
• Resolution Tracking & Follow-up: Coordinate with internal operations/support teams to ensure student tickets are resolved within defined SLAs, closing the loop with follow-up calls to the student.
• Student Retention & Engagement: Act as an empathetic soundboard for exam-related stress, guiding students toward available resources and keeping them motivated throughout their preparation journey.
• Daily Reporting & CRM Logging: Update and maintain accurate call status logs, feedback notes, and tick

📌 Student Experience (Pune)
🏢 PREPCA
📍 Pune