Role:
Drive continuous improvement, quality assurance, process standardization, and operational excellence initiatives across the organization to enhance productivity, customer satisfaction, compliance, and business performance. Lead cross-functional improvement projects by leveraging Lean Six Sigma methodologies, data-driven insights, and best practices to eliminate inefficiencies and optimize business processes. Foster a culture of quality and continuous improvement through stakeholder engagement, training programs, governance frameworks, and performance monitoring to achieve sustainable operational excellence and organizational goals.

Job Responsibilities:
• Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence
• Ensure Positive contribution to the company’s Gross margins and Operating margins.
• Lead/ participate in Six Sigma and Lean projects.
• Identify and Mentor Six Sigma and Lean projects
• Mentor Green Belt Trainees
• Participate in consulting assignments… Internally and at Client site




• Support/ Enable change management ensuing from the projects
• Value stream Mapping/ Process mapping, Follow up on action items
• Recommend recent/ improvements to delivery models
• Identify and ensure implementation automation projects, process improvements and cost optimization opportunities.
• Support maintenance of World Class Delivery standards
• Support Initiatives from CEO’s office through CEO PMO
• Create reports for COO, Functional headsOperational Heads and QPE.
• Monitor dashboards and issues for early warning signals and trends.
• Support for RFP, RFI, Sales Collaterals, Participate in various meetings as part of the profile
• Six Sigma and other (ARM grid) trainings.

Criteria :
• Any Graduate
• 7+ Years of experience including 2 years as AM/DM
• Must have driven process improvement plans/continuous improvement in customer service domain.
• Should be aware of DMAIC & Hypothesis Testing
• Six Sigma Green Belt

📌 Assistant Manager (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai