Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Product or Capability Management experience driving technology enabled initiatives in Contact Center applications
• Develop, maintain, and oversee delivery of the product roadmap for Contact Center Applications
• Define the vision for Optum's Contact Center platform in collaboration with relevant stakeholders and business partners to understand and anticipate their needs




• Translate business need into clearly documented requirements and work with Technical Product Owner/Delivery leads to refine as appropriate
• Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans
• Ability to write and manage business requirement documents, mapping documents and functional specifications. Act as the liaison between business, developers, and project management groups
• Continuously and transparently communicate with internal stakeholders the prioritization of the Product Backlog and the status of development efforts via Product Demos and Release Plans
• Work with Scrum Masters to help direct, motivate, and guide the delivery teams
• Provide direction and support to development and quality assurance teams
• Work concurrently on several projects, each with specific instructions that may differ
• Work independently on projects, where tasks are self-determined and not s

📌 Senior Capability analyst (Noida)
🏢 Optum India
📍 Noida