GN SONG Commerce - Process Excellence - Senior Manager

Job Title: GN SONG Commerce - Process Excellence - Senior Manager

Management Level: 06 / Senior Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must Have Skills: Commerce Process Excellence Leadership, Commerce Operating Model Design, AI-Enabled Transformation, Methodology & Quality Governance

Good to Have Skills: Agent Experience (AX) Design, Process Mining & Digital Twin Approaches, Commerce Platform & Data Architecture Awareness, Executive Facilitation

Experience: 5-12 years of relevant experience in process excellence, commerce transformation, functional consulting, or management consulting

Educational Qualification: Bachelor's Degree or equivalent; MBA/PGDM preferred

Job Summary

Practice: I&P; | Global Network SONG Commerce | Areas of Work: Commerce Process Excellence, AI-Enabled Commerce Transformation, Future-State Commerce Process Design, Commerce Operating Model Redesign, Agent Experience (AX) Design, Functional Consulting.

As a Senior Manager,



you will advise C-suite and senior commerce stakeholders and lead large-scale commerce process transformation programmes that help consumer-led organizations reimagine product discovery, content and experience operations, channel and marketplace execution, merchandising, and commerce measurement through digital innovation, data-driven decision-making, and AI-powered experiences. Operating at the intersection of business strategy, customer experience, commerce, analytics, technology, and operations, you will shape transformation strategies, define future-state operating models and roadmaps, govern delivery quality, and deliver measurable business outcomes across the shopper lifecycle.

You Are

You are a senior commerce transformation advisor who sets the standard for how commerce process excellence work is shaped and delivered. You bring deep knowledge of contemporary commerce operating models and can translate enterprise growth and cus

📌 I&P GN (Bengaluru)
🏢 Accenture
📍 Bengaluru