Job Title: Google Customer Experience Practice Lead
Management Level: 07-Manager
Location: Bengaluru / All over India
Must-have skills: Google Cloud CX/contact center delivery, GECX, CCAI/CCaaS, Agent Assist, architecture leadership, people leadership, delivery governance, and hybrid CRM/telephony integrations such as Salesforce, ServiceNow, and Avaya.
Valuable-to-have skills: Google Cloud certifications such as Professional Cloud Architect or CCAI; experience building reusable assets and accelerators.
Experience: 12+ years in technology delivery, engineering, or architecture, including leadership of concurrent programs and domain teams.
5+ years leading Google Cloud CX/contact center programs, accountable for quality, technical outcomes, team growth, and onshore/offshore delivery readiness.
Experience leading engineers, architects, and delivery leads; driving capability development, staffing, quality reviews, and governance in a multi-client matrix.
Educational Qualification: Bachelor’s in Computer Science, Engineering, or related field
Job Summary:




We are looking for a Google Customer Experience Practice Lead to own the CX practice within Accenture Google Business Group. This role leads delivery execution, engineering and architecture oversight, capability development, and reusable asset creation for contact center transformation and conversational AI. The role ensures delivery quality and deep expertise across Gemini Enterprise for Customer Experience, CCAI/CCaaS, Agent Assist, customer service, commerce agents, CX analytics, IVR modernization, and agentic voice or chat capabilities. The Practice Lead partners with delivery, offering, sales, and alliance teams to support pursuits and practice growth while ensuring offshore readiness aligns with onshore client commitments.
Roles & Responsibilities:
Own CX practice delivery across engagements, accountable for quality, velocity, technical outcomes, and offshore readiness.
Provide domain leadership across GECX, Contact C

📌 Google Customer Experience Practice Lead (Bengaluru)
🏢 Accenture
📍 Bengaluru