We are seeking an Associate Technology Operations Analyst to join our Global Operations team in Bangalore. The role is responsible for providing first-line technical and operational support across infrastructure, applications, and monitoring platforms, ensuring high availability and timely incident resolution in a 24x7 environment.

About You – experience, education, skills, and accomplishments
• Bachelor's degree in computer science, Information Technology, or related field
• 0.6– 03 years of experience in IT operations, service desk, or infrastructure support
• ITIL Foundation certification is a plus
• Exposure to Private and public cloud platforms (AWS, Azure, GCP)
• Experience in 24x7 Global Operations / NOC / SOC setting
• Understanding of SLAs, OLAs, and KPIs

It would be great if you also have:
• Experience with cloud data warehouses such as Snowflake, Data Bricks, BigQuery, or Amazon Redshift.
• Familiarity with tools such as dbt, Airflow, Fivetran, and Segment.
• Experience working with event-driven or semi-structured data (JSON, logs, clickstream).




• Exposure to BI and visualization tools (Power BI, Tableau, SAP BusinessObjects).
• Familiarity with AWS, Azure, or GCP, including data governance and security best practices.
• Basic understanding of ITIL processes (Incident, Request, Change, Problem, Event Management)
• Knowledge of Windows/Linux environments
• Familiarity with monitoring tools (Datadog, Centreon, Pingdom, Zabbix, SolarWinds, etc.)
• Experience with ITSM tools such as ServiceNow, PagerDuty, or equivalent
• Basic networking concepts (TCP/IP, DNS, HTTP/S

What will you be doing in this role?
IT Operations & Support
• Provide Level 1 and 1.5 support for infrastructure, applications, and end-user issues following ITIL best practices
• Monitor alerts and events using enterprise monitoring tools (e.g., Centreon, Pingdom, Datadog, Zabbix, or similar platforms)
• Perform initial incident triage, diagnosis, resolution, and escalation as per define

📌 Associate Technology Operations Analyst (Bengaluru)
🏢 Clarivate
📍 Bengaluru