Entity:
Technology
Job Family Group:
IT&S; Group
Job Description:
Role Overview
The Retail Payments Operations is responsible for the overall operational performance, stability, and integrity of retail payment systems across instore and digital channels. This role owns payments issue management, settlement accuracy, fraud operations, and vendor performance, while leading and developing a team of Payments Administrators.
This position serves as the senior operational authority for payments, partnering closely with Technology, Finance, Risk, Store Operations, and external payment providers to ensure payment systems are reliable, secure, and scalable.
Key Responsibilities
Payments Operations Leadership
Be responsible for the day to day health of the retail payments ecosystem, including:
Card authorization and processing, POS and gateway connectivity
Settlement, funding, and reconciliation, Act as the final customer concern point for high severity payment incidents, Establishes operational standards, partner concern paths, and response playbooks,
Lead postincident reviews and drive corrective and preventive actions, Team Leadership & Development, Handle, coach, and develop a team of Payments Administrators.
Set performance expectations and benchmarks for:
Incident resolution, Settlement accuracy, Fraud and chargeback handling
Ensure appropriate coverage for business critical periods (e.g., peak retail hours), Build payments operations expertise and resiliency within the team
Settlement, Reconciliation & Financial Governance
Own end to end settlement accuracy across all payment tenders
Ensure solid controls around:
Daily settlement and funding validation, Discrepancy investigation and resolution, Month end and quarter end close activities, Partner with Finance and Accounting to support audits, reconciliations, and SOX controls, find opportunities to automate reconciliation and improve data quality.
Fraud, Chargebacks & Risk Management, be responsible for f
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