Customer Success Representative, Lexlegis.ai

Mumbai | Full Time | On Site | Sales and Marketing
Experience: 2 to 4 years

Company Description

Lexlegis.ai is India's AI powered legal intelligence platform, built for the legal and tax domains. The platform is built on more than 14 million curated legal documents and draws on nearly 90 years of legal publishing heritage. It blends advanced artificial intelligence with deep legal expertise to help lawyers, tax professionals and compliance teams research, draft and decide faster, with every answer traced back to its source.

Lexlegis.ai serves law firms, in house legal teams, tax teams, enterprises and government bodies that operate in complex regulatory environments. The organisation values innovation, domain knowledge and practical problem solving. Team members work closely with legal experts and technologists to shape the future of legal operations in India.

Role Description

The Customer Success Representative is a full time, on site role based in Mumbai.



This person will make sure every customer in an assigned cluster uses Lexlegis.ai every day, and will report to the Manager – Customer Success.

The role is measured on one number: percentage of active seats, backed by quick onboarding, renewal readiness, quick ticket resolution and high customer satisfaction.

A lawyer who logs in once and forgets the password will not renew. A lawyer who uses Lexlegis.ai every day cannot imagine working without it. The Customer Success Representative will onboard customers, train their teams, spot the accounts that go quiet and bring them back, so that renewal becomes a formality. This includes being the friendly, familiar face for lawyers and law firm associates, Chartered Accountants and tax teams, and court staff and government users, working alongside the manager, Sales and Support on every account.

Day to day responsibilities include:

Onboarding new accounts quickly and smoothly
Running user training sessions for lawyers,

📌 Sales Customer Success Representative (Mumbai)
🏢 Lexlegis AI
📍 Mumbai