About the Team:

The Risk Operations (RiskOps) team manages backend chargeback and dispute operations, transaction-level investigations, reconciliations, operational reporting and exception management. The team works closely with Operations, Risk, Finance, Technology and other stakeholders to strengthen process controls, improve operational efficiency and support timely resolution of chargeback-related cases.

About the Role:

We are looking for an experienced Assistant Manager – RiskOps to manage chargeback operations, MIS reporting, reconciliation and reporting automation. The role will focus on managing backend chargeback and dispute operations, ensuring accurate transaction and case processing, monitoring operational performance, investigating exceptions and developing automated reporting solutions. The position will also support process improvements, strengthen data and control frameworks, and improve efficiency, accuracy and recovery outcomes.

Responsibilities:

• Manage and monitor end-to-end backend chargeback and dispute operations.

• Track chargeback cases, transaction details,



representments, recoveries, reversals and applicable deadlines.

• Maintain accurate chargeback MIS, case trackers, ageing reports and status dashboards.

• Reconcile chargeback data across internal systems, payment networks, banks and operational reports.

• Validate transaction, financial and case-level data before submission, response or closure.

• Investigate discrepancies, processing breaks, data mismatches and unresolved exceptions.

• Monitor chargeback volumes, reason codes, recovery rates, turnaround times and SLA performance.

• Track pending, accepted, rejected, expired and escalated cases.

• Perform root-cause analysis of operational errors, data issues and recurring chargeback problems.

• Develop and maintain automated reports, dashboards and operational trackers.

• Automate repetitive backend activities using advanced Excel, formulas, macros, Power Query or other

📌 Assistant Manager (Gurugram)
🏢 PayU Payments
📍 Gurugram