Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Technical Support Representative working Oniste in Goregaon, Mumbai, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
· Bring your passion and love for technology to know what’s going on with the latest technology products and help customers
· Answer incoming communications from customers
· Connect and resolve issues with customers using written communication only
• Flexibility to work in a 24/7 environment

What You Bring to the Role




· 6 months or more of technical support and troubleshooting experience OR a degree in IT/IS or a related field
· Great written communication skills including grammar and spelling
· You lead by example and work with your team to contribute to the overall success of your client program
· Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
· A technology solution-oriented mindset to ensure happy customers
· Comfortable working to resolve the customer’s issues before escalating to the next level.
• Flexibility to work in a 24/7 environment

What You Can Expect
· Supportive of your career and career development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Base wage starting at 30,000 to 38,000 per month plus performance bon

📌 Chat Technical Support Representative (Mumbai)
🏢 TTEC
📍 Mumbai