Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.
Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups.
Support DCM-related activities including container visibility, destination milestone monitoring, demurrage/detention input tracking, reporting and customer/status updates where applicable.
Ensure accuracy and timeliness of daily, weekly and monthly deliverables including PO trackers, milestone reports, KPI reports and customer updates.
Handle customer, CX, vendor and internal stakeholder queries through structured and professional email communication.
Maintain high-quality communication standards by ensuring timely responses, clear follow-ups and proper escalation of exceptions.
Track operational KPIs such as timeliness, accuracy, productivity, SLA adherence and quality of output.
Support RCA preparation for process deviations, missed SLA, reporting errors and customer escalations.




Assist in automation and AI initiatives by preparing input files, validating outputs, testing automation results and providing process feedback.
Maintain SOPs, IOPs, trackers and process documentation to ensure consistency, compliance and business continuity.
Participate in training, cross-skilling and knowledge-sharing activities to support team resilience and backup readiness.
Execute additional operational tasks assigned by the Team Leader / Manager based on business priorities.

Required qualification, experience & skills
Graduate with 3–5 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.
Working knowledge of 3PL / 4PL supply chain operations, shipment lifecycle, milestone tracking and reporting.
Basic understanding of DCM / destination management activities will be an advantage.
Solid written communication skills with experience in customer / stakeho

📌 Lead Logistics Customer Experience and Operations Specialist (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai