Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the Role
As a Product Support Representative III on the Rapid Response team, you will serve as a critical first point of contact for customers seeking timely, effective support across multiple channels. This advanced-level individual contributor role focuses on independently resolving complex customer issues, leading high-impact interactions, and serving as a technical and operational resource for the Rapid Response team.
Support provided in this role centers on application use, configuration assistance, and troubleshooting/diagnostic efforts for UKG Workforce Management (ProWFM) timekeeping solutions and related ancillary products. Representatives apply structured problem-solving techniques, supported by AI-powered tools and internal resources, to identify root causes, validate findings, and guide customers toward effective outcomes.
This role operates in a rapid-paced, metric-driven environment, emphasizing a phone-first approach to support as a key channel, alongside case-based and written interactions. Team members are expected to incorporate AI-powered tools into daily workflows to support troubleshooting, decision-making, and efficient case handling. Proficiency with AI is developed through training and coaching, with consistent use expected from day one.
Key Responsibilities
• Serve as a first point of contact for customer inquiries
📌 Product Support Representative III (Pune)
🏢 Ukg
📍 Pune