Job Title

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Regional Manager

Department

:

Retail Stores

Reports To

:

Retail Business Head

Direct Reports

:

Cluster Managers

Role Summary

:

The regional manager is responsible to develop and execute strategic plans to maximize sales, profitability, and customer satisfaction while leading and mentoring a high-performing team.

Key Responsibilities

:

Customer Focus – Cultivating Customer Loyalty

• Champion a customer-centric culture by prioritizing customer satisfaction and loyalty across all retail stores.

• Drive the Customer Experience (CX) governance frameworks to standardize service quality across all retail stores.

• Benchmark and adopt best practices for improving customer engagement, fostering customer loyalty.

• Ensure seamless execution of loyalty programs, promotions, and customer feedback mechanisms.

• Train team members, including Cluster Managers, Store Managers, on customer service best practices to maintain high standards of service quality.

Sales Mastery

• Drive P&L; management, maximising profitability (EBITA)



while optimizing costs and resources.

• Develop and execute strategic sales plans to achieve revenue targets and store profitability.

• Conduct comprehensive market, season and competitor analysis to identify trends and refine sales approaches.

• Regularly monitor, evaluate, and analyse sales data to identify trends, challenges, and opportunities to meet sales and profitability goals.

• Identifying growth opportunities on business development (BD) and market expansion activities and provide insights for action plans.

• Lead product strategy, including product knowledge and training, product performance reviews, analysis of campaigns and promotions, gathering and providing feedback on product insights, aligning category targets with overall sales goals, establishing incentive programs to boost category sales, and developing promotional initiatives to enhance store performance.

• Collaborate with the marketing team to p

📌 Regional Manager- Hyderabad
🏢 Kushals Retail
📍 Hyderabad