Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

The world is how we shape it.

Job Description

Role Purpose
Lead end-to-end delivery for UK delivery Unit, ensuring operational excellence, client satisfaction, and strong financial performance.
Act as second-in-command to the Delivery Head, providing leadership continuity, driving strategic initiatives, and ensuring seamless delivery across service towers.




Key Responsibilities
• Own delivery across Safe Dig, Streetworks, Telecom, and related operations
• Act as primary client interface and escalation lead in the absence of Delivery Head
• Drive P&L; performance, productivity, and cost optimization
• Lead digital transformation initiatives (AI, RPA, analytics)
• Manage large teams and build leadership capability
• Support contract renewals, pricing, underwriting, and growth initiatives

Candidate Profile Must-Have Requirements
1. Delivery Leadership
• 12+ years in BPS/operations delivery
• Experience managing large, multi-tower accounts
• Solid SLA/KPI and governance track record

2. Client & Stakeholder Management
• Experience with senior client stakeholders (Director/VP level)
• Ability to independently lead governance and business reviews
• Proven escalation management capability

3. Commercial & Financial Acumen
• Experience ma

📌 Associate General Manager-Operations- BPO Team (Noida)
🏢 Sopra Steria
📍 Noida