LHH is on its journey to build its brand presence in India by integrating the global brand principles, business enabling processes and proven delivery practices along with a local go-to-market strategy (as a part of the TAG ecosystem) to be the one-stop Talent and Career Solutions company for our customers and candidates, in India. The General Manager - Customer Success serves as the strategic link between clients and delivery teams, ensuring each engagement delivers value, measurable impact, and a superior client experience.
Reporting Relationships- Reports to Country Manager – LHH India
Key Accountabilities:
Account Management, Retention & Expansion:
· Lead & manage multiple complex client accounts while building solid, trusted relationships.
· Partner closely with Sales to develop growth strategies and identify upsell and cross-sell opportunities.
Project Management & Delivery Governance
· Act as the primary point of contact for clients following deal closure.
· Manage project governance, including project plans, risk management, timelines, and structured reporting.




Account Implementation
· Oversee implementation of services across Career transition, Leadership Development, and related solutions.
· Ensure all contractual KPIs, deliverables, and reporting commitments are met consistently.
Client Reporting & Insights:
· Conduct Quarterly and Monthly Business Reviews (QBRs/MBRs).
Key Performance Indicators (KPIs)
· Client retention & renewal rates.
· Upsell/cross-sell revenue growth.
· Net Promoter Score (NPS) improvement and client satisfaction.
· QBR/MBR delivery coverage and consistency.
· Present data-driven insights, performance outcomes, and recommendations to clients and stakeholders.
Quality, Compliance & Risk Management:
· Ensure high-quality, on-time delivery of all programs and services.
· Proactively identify risks, manage escalations, and implement mitigation plans.
Tactical Account Operations:
· Oversee operational execution including logistics, syste

📌 General Manager (India)
🏢 Adecco Group
📍 India