LSEG is rapidly expanding its portfolio of AI-powered products and services, delivering creative solutions that help customers and colleagues access insights, streamline workflows, and make informed decisions. As adoption of these technologies continues to grow, so does the need for specialized support expertise.

As a Senior Technical Specialist - AI and Enterprise Applications, you will provide expert-level support for both AI-enabled and non-AI enterprise applications, serving as a key escalation point for complex issues. You will collaborate closely with customers, colleagues, product teams, and engineers to troubleshoot problems, drive resolution, and continuously improve the support experience.

Key Responsibilities

Technical Support & Incident Management

• Act as the senior escalation point for complex application support issues that cannot be resolved through standard support channels.
• Investigate, troubleshoot, and resolve incidents across AI-enabled and enterprise applications.
• Troubleshoot AI-specific issues, including response quality concerns, prompt execution failures,



model output inconsistencies, retrieval and context-related issues, knowledge-source availability, and integration failures between AI services and connected systems.
• Ensure accurate case documentation, timely updates, and resolution within established service level agreements (SLAs).
• Perform root cause analysis and coordinate resolution efforts across multiple teams.
• Diagnose and resolve complex technical issues across multiple layers, including:• Authentication and identity management (SSO, OAuth, OIDC, or similar)
• Authorization and access permissions
• Data connectivity and retrieval
• Application integrations and APIs
• User interface and user experience issues

AI Solutions Support

• Solid understanding of AI concepts — including how large language models (LLMs), AI agents, and tool-calling/MCP protocols function at a product level
• Understand and troubleshoot tool

📌 Senior Technical Specialist (Port Blair)
🏢 LSEG
📍 Port Blair