Key Responsibilities
SAP Concur Application Support
• Provide L2/L3 support for SAP Concur Expense and Request modules.
• Perform application configuration and maintenance activities.
• Analyze, troubleshoot, and resolve production incidents and user issues.
• Support enhancements, defect fixes, and minor development activities.
• Manage user access provisioning, profile creation, and role modifications.
• Validate system design changes and configuration updates.
• Work with business stakeholders to understand requirements and recommend solutions.
• Support country-specific expense policies and workflow changes.
Integration & Technical Support
• Monitor and support integrations between SAP Concur and SAP ECC/SAP ERP systems.
• Investigate and resolve interface failures and data processing issues.
• Support accounting extract processes, expense settlement, and reconciliation activities.
• Coordinate with middleware and technical teams for issue resolution.
AppZen Support ( Basic exposure Required)
• Support AppZen audit platform operations and user queries.




• Assist in configuration updates, audit model changes, and Mastermind updates.
• Troubleshoot application issues and coordinate with AppZen support teams.
• Support audit compliance activities and exception management.

Cognos Reporting Support (Basic Experience Required)
• Support maintenance and troubleshooting of existing Cognos reports.
• Assist business users with report execution and scheduling.
• Coordinate reporting enhancements and dashboard modifications.
• Work with reporting teams to fulfill reporting requirements.
Operational & Compliance Activities
• Execute internal and external audit controls within agreed timelines.
• Monitor application health, scheduled jobs, and housekeeping activities.
• Support 90+ Standard Accounting Extract jobs related to SAP posting and settlement processes.
• Ensure data integrity, application stability, and compliance with organizational policies.
• Prepare support doc

📌 SAP Concur + Appzen + Cognos (Hyderabad)
🏢 NTT DATA Services
📍 Hyderabad