Area(s) of responsibility

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Required Skills & Experience

• 7–9 years of experience in AMS / Managed Services Delivery

• Proven experience in leading AMS engagements (support + enhancements)

• Robust understanding of ITIL processes (Incident, Problem, Change Management)

• Experience with SLA/KPI management and governance frameworks

• Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy)

• Experience working as Scrum Master / Project Manager in Agile environments

• Strong analytical skills for KPI tracking and service optimization

Preferred Skills

• Certification in Scrum (CSM/PSM) or PMP/Prince2

• Experience in automation and ticket reduction initiatives

• Exposure to DevOps / CI-CD / cloud-based support models





• Knowledge of service delivery dashboards and reporting tools

Soft Skills

• Strong leadership and team management

• Excellent communication and stakeholder management

• Problem-solving and decision-making capabilities

• Ability to work in a fast-paced, SLA-driven environment

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field

• Relevant certifications (ITIL, Agile, PMP) preferred

Nice-to-Have

• Experience managing global delivery models (onsite/offshore)

• Exposure to enterprise AMS engagements (SAP, CRM, ERP, etc.)

📌 Associate Project Manager (Bengaluru)
🏢 Birlasoft
📍 Bengaluru