Job Requirements

About the Role
The Banker – Customer Experience is a front-line position within the Retail Banking division, responsible for delivering exceptional customer service and building robust client relationships. The role focuses on engaging customers efficiently and cost-effectively to become their preferred banking partner. The incumbent will manage customer portfolios, drive business growth through cross-selling, ensure operational excellence, and maintain compliance with regulatory standards. This role is crucial for driving customer satisfaction and enhancing branch-wide performance.

Key Responsibilities
Primary Responsibilities
• Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of assets, wealth products, Retail Trade Forex and credit cards
• Achieve business targets as defined in the performance scorecard.
• Provide need-based product solutions by aligning customer requirements with business offerings.
• Assess customer potential and increase product penetration per relationship.




• Generate referrals and additional business from existing customers.
• Ensure prompt and customer-focused resolution of queries and complaints.
• Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
• Assist in the closure of audit observations and ensure compliance.

Secondary Responsibilities
• Conduct internal audits and ensure compliance with all regulatory and organizational guidelines.
• Deliver best-in-class customer service to strengthen customer loyalty and retention.

What We Are Looking For
Education
• Graduate in any discipline.
• Postgraduate qualification (MBA) preferred.

Experience
• 1 to 4 years of relevant experience in banking or allied sectors.

Skills and Attributes
• Strong customer engagement and relationship management skills.
• Ability to understand and match cust

📌 Banker-Customer Experience (Chennai)
🏢 IDFC FIRST Bank
📍 Chennai