We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Responsibilities

• Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base

• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of current processes and tools

• Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents

• Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution

• Automate routine monitoring and troubleshooting tasks

• Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution

• Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure

• Inform executive leadership and escalation management personnel of major outages





• Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Requirements

• Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 8 years)

• Expertise with Linux system administration, configuration, troubleshooting

• Experience in monitoring, system performance data collection and analysis, and reporting

• Expertise with networking technologies like DNS, TCP/IP, etc

• Knowledge of database operations and concepts.

• Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

• We need intermediate proficiency in scripting or coding

• A CS/CE degree or equivalent experience

• At least 1 of the following programming languages: Java, Go, Python, Javascript

• A keen interest in learning new things

Special requireme

📌 Cloud Operations Engineer (Bengaluru)
🏢 MongoDB
📍 Bengaluru