Key Responsibilities:
• Drive collection and recovery performance for soft bucket accounts (0-90 DPD).
• Monitor overdue cases and ensure timely follow-up with customers.
• Coordinate with branch teams, sales teams, and collection agencies for recovery actions.
• Analyze portfolio delinquency trends and initiate corrective measures.
• Ensure compliance with bank policies, regulatory guidelines, and fair collection practices.
• Conduct customer visits and negotiate repayment plans where required.
• Track collection efficiency, resolution rates, and bucket movement.
• Prepare MIS reports and provide regular portfolio updates to management.
📌 Area Collections Manager (India)
🏢 Kotak
📍 India