Area(s) of responsibility

JD - Program Manager

Key Responsibilities

• Presales Engagement

• Collaborate with sales teams to qualify opportunities and craft winning proposals

• Bring consulting and solution driven approach to wining deals in CX solution area

• Drive discovery workshops to capture CX business objectives, pain points, and success metrics

• Solution Architecture & Design

• Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals

• Rapidly prototype POCs and interactive demos showcasing solution value and extensibility

• Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools

• Client Interfacing & Stakeholder Management

• Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders

• Lead alignment sessions to ensure solution components meet business, security, and compliance requirements

• Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders

• Solution Delivery Guidance

• Partner with development and delivery teams to validate design, review code, and enforce best practices

📌 Program Manager (Pune)
🏢 Birlasoft
📍 Pune