The Role: 11:11 is looking for a Cloud Engineer L1 to support and guarantee a positive post-implementation experience for all 11:11 customers. This position is responsible for the optimization, implementation, and maintenance of our organization’s cloud-based systems. The Cloud Engineer L1 will drive customer success through effective problem resolution and strong customer relationship management. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full time position reporting to the Manager of Service Operations.
Responsibilities:
• Represent Cloud Support by being the initial point of contact for our customers while ensuring they feel supported and valued.
• Deliver support services (via chat, phone and email) to meet 11:11 Systems’ Service Level commitments to customers.
• Manage the ticketing system intake queue to provide rapid response to new tickets entering the system
• Participation in an on-call after hours rotation.
• Provide accurate,



professional responses to customer queries and concerns and escalate as necessary within support (L2/L3), to ensure customer satisfaction.
• Practice extreme ownership of incident ticket(s) within area of responsibility
• Follow 11:11 Systems best practices for service management.
• Deliver superior customer service while maintaining professional relationships.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:
• High school diploma and 1+ years recent experience as a technical, hands-on, external customer facing support engineer with

📌 Cloud Engineer I (Bengaluru)
🏢 11:11 Systems
📍 Bengaluru