Responsibilities
IT Infrastructure & Operations Management
• Manage and support the organization's IT infrastructure, including: End User Services (EUS) /LAN, WLAN, and Voice Networks /WAN Connectivity / Servers, Storage, and Backup Infrastructure / Collaboration Infrastructures – Audio Video Conference Facilities.
• Ensure high availability, performance, and reliability of IT systems and services.
• Monitor infrastructure health and coordinate proactive maintenance activities as well as upgradation/modernization initiatives.
• Manage server room infrastructure and associated technology assets.
• Ensure adherence to IT operational standards, procedures, and best practices.

IT Service Management (ITIL)
• Apply ITIL framework principles for effective IT service delivery.
• Manage Incident, Service Request, Problem, Change, and Service Level Management processes.
• Ensure all incidents and service requests are resolved within agreed Service Level Agreements (SLAs) with the support partner.
• Monitor service performance metrics and drive continual service improvement initiatives.




• Conduct periodic service reviews with internal stakeholders and support partners.
• Maintain service availability and ensure business-critical services meet uptime targets.

Network & Communication Services
• Coordinate with service providers for WAN and Internet connectivity.
• Oversee network performance, capacity planning, and availability management and proactively initiate for upgradation of the capacity.
• Ensure seamless communication services. (Voice & Data)

Cyber Security & Information Security
• Coordinate with Corporate Cybersecurity and Information Security teams to ensure compliance with organizational security standards.
• Support management of:• Firewalls / Network Gears / Endpoint Security / Vulnerability Assessments / Security Patching
• Access Management Controls / Security Compliance Requirements

• Promote information security awareness and positive cyber hygiene practices a

📌 Deputy Manager- IT (India)
🏢 Adani Group
📍 India